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Articles by Christine Casey Cooper
Root Cause - It Takes Some Digging To Find It
If you want to be able to solve a problem, you need to understand what the problem is. Otherwise, you may just be solving symptoms. Root cause analysis can be used in any application: manufacturing, operations, customer satisfaction, quality, and safety.
No Yelling - Empower Employees, Don't Intimidate Them
Yelling and other intimidation tactics do not motivate employees to perform good work. A manager who empowers his employees will find a higher level of morale, productivity,and quality.
Listen To Your Employees And Learn
Listen to your employees. They have insight and knowledge that you don't. The way you choose to listen will affect the morale and work performance of your organization.
Insecure Managers Create Insecurity
An manager who doesn't manage his own insecurities can adversely affect his organization. Here is some advice on how to manage your insecure boss and how not to be one yourself.
Ignoring Poor Performance - Do So At Your Own Peril
Allowing poor work performance to persist is bad for the employee and for the rest of your organization. Take action early.
Develop Employee Skills For Benefit To Their Morale And Their Value To The Organization
An organization is only as effective as its people. Focus on development of the skills of your employees and your organization will thrive.
Effective Management Of Workplace Conflict
Conflict in a professional environment happens from time to time. How it is managed is the difference between a temporary rough spot and permanent damage in the organization. Understand why conflict occurs and how to effectively work through it.
Where Is The Organization Headed? Is Everybody Entitled To Know?
When employees don't understand the goals and direction of the organization, their activities won't support those goals. It is essential that leaders make the goals clear and provide clarity to employees about how they will contribute to those same goals.