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Articles tagged "apology":
4 articles found
The Curse Of Professionalism In Your Business.
Have you ever received (or written) an email like this one? "Thank you for your correspondence. We appreciate your desire to contact us, and someone will get back to you shortly." Kinda cold and stale, eh? I'm used to seeing things like this from corporations, and from the back of our refrigerator, but how about us teensy business folks?
Although We Grow Up, Sometimes Our Feelings Don't
Even as adults, our feelings get hurt. We often let our emotions have control and take action that we later regret. We all need to work on forgiveness, whether it is for ourselves or others. Forgiveness is healing for all.
Handling Complaints Without Making Things Worse.
The email comes, or the phone rings, and there's an absolute flood pouring right at you. "Hey, you didn't do what you said you would do. This didn't work as advertised. You goofed!" Yup, a complaint. Ahhh! A complaint?! But you poured your heart and soul into it, how could they complain? Then you take a breath, and you read what they're asking for, and you realize... they were right. You DID make a mistake.
Apologies, Forgiveness And Empathy
We live in a world where when someone wrongs us, often we are told "I'm sorry" and the reply is usually "never mind", "forget about it" or "it's nothing". This works 99.9% of the time. But what about when someone has hurts us intentionally - obviously premeditated and/or repeated over a long period of time?